Customer Service

We originally founded Elderwood to bring Hex Chests to D&D players everywhere. We work hard to make sure that you can get the Hex Chest that you want, and it is really important to us that you are just as excited about your Hex Chest as we are!

Ordering Time

Each Hex Chest is made to order, which is awesome for you, but also means it can take some time. Once an order is placed, it can take 2 weeks to ship to you – but that also means you get exactly the art and wood you want!

Repairs

We spend a lot of time making and ensuring the quality of each Hex Chest, but should something break on our account, or because of shipping, please contact us (info@elderwoodacademy.com) so we can take care if it for you.

Returns

You mean a lot to us, so if something isn’t right, we will refund or replace the product.

Privacy Policy

Your privacy is important to us. We won’t ask for more information than we need, and we will not share your personal information with other people or companies without your explicit direction.